Anthem Memory Care CEO, Isaac Scott, joined a panel of senior care veterans to share insights and perspectives on innovation, collaboration, and a new generation of residents at this year’s Argentum Senior Living Executive Conference.
Isaac Scott noted the importance of value-based care, and its power to support and affect nursing teams. He also noted that residents are coming into communities with higher and more complex needs and the need for senior living operators to take control of their outcomes.
The emergence of AI in senior living was also discussed. Isaac Scott shared examples of how it can be used to handle tasks such as recording sales calls and funneling them into customer relationship management programs to help generate a more thoughtful follow-up by the sales teams. He noted how it can be used to free up staff to be more effective in how they provide care for residents.
You can read the full Argentum article here.